Return & Refund Policy

This Return & Refund Policy explains how returns, refunds, exchanges, damaged or incorrect products, and order cancellations are handled for purchases made through bbyttob.com.

BBYTTOB is owned and operated by Nanyang Leixunyun Network Technology Co., Ltd.

We want customers to shop with confidence. Please review this policy carefully before requesting a return or sending any product back.

180-Day Return Window

Eligible products may be returned within 180 calendar days after confirmed delivery.

To qualify for consideration under this return window, you must contact us within 180 calendar days of the confirmed delivery date.

Requests submitted after this period may not be accepted unless otherwise required by applicable law.

Before Returning a Product

Please contact BBYTTOB customer support before sending any product back.

Do not automatically return products to:

The address printed on the shipping package.
The original fulfillment warehouse.
Our registered company address.

The appropriate return location may vary depending on the product, fulfillment facility, and customer location.

If your return is approved, our customer support team will provide the applicable return instructions and designated return address.

Products sent without authorization or to an incorrect address may not be received or processed.

Return Eligibility

For a standard preference-based return, the product should generally be:

Unused.
Unaltered.
Undamaged.
In its original condition.
In its original packaging where applicable.
Complete with all parts and accessories.
Returned with any instructions, components, or documentation originally supplied.
Accompanied by valid proof of purchase.

For kitchen tools or products intended for food contact, products that have been used, washed, exposed to food, or otherwise show signs of use may not qualify for a standard change-of-mind return unless they are defective or applicable law requires otherwise.

We may inspect returned products before determining refund eligibility.

Food-Contact & Hygiene Considerations

Because some BBYTTOB products may come into direct contact with food, certain used products may not be eligible for return for hygiene or safety reasons.

This may apply where a product has been:

Used for food preparation.
Used for cooking or serving food.
Washed after use.
Exposed to oils, sauces, seasonings, or other food substances.
Altered in a way that prevents the product from being resold in its original condition.

These restrictions do not affect valid claims for products that arrived damaged, defective, incorrect, or otherwise covered by applicable consumer law.

Non-Returnable Items

Unless otherwise required by applicable law, the following items may not qualify for a standard return:

Customized or personalized products.
Gift cards.
Products clearly identified as final sale or non-returnable before purchase.
Products damaged through misuse, improper care, or use outside their intended purpose.
Used food-contact products where return would create a hygiene or safety concern.
Products missing important parts, accessories, or components.
Products returned without authorization.
Products sent to an incorrect return address without our instructions.

Nothing in this section is intended to limit mandatory consumer rights available under applicable law.

How to Request a Return

To request a return, email:

service@bbyttob.com

Please include:

Your order number.
The email address used during checkout.
The product you wish to return.
The reason for your return.
Photographs or videos where relevant.

If your request is approved, we will provide:

Return instructions.
The designated return address.
Any applicable packaging requirements.
Additional information necessary to complete the return.

Please do not send the product before receiving these instructions.

Return Address

Do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

BBYTTOB may use different fulfillment or return facilities depending on:

Product type.
Inventory location.
Customer destination.
Order fulfillment location.
Operational requirements.

The correct return address will be provided after your return request has been reviewed and approved.

Products sent to an unauthorized address may not be received, identified, or processed.

Return Shipping Costs

For eligible change-of-mind, preference-based, or incorrect-selection returns, the customer is generally responsible for return shipping costs unless otherwise stated or required by applicable law.

Examples may include:

You no longer want the product.
You ordered the wrong product.
You selected the wrong size or variation.
The product does not suit your personal preference.

We recommend using a trackable shipping method for customer-paid returns.

BBYTTOB is not responsible for a customer-arranged return package that is lost before reaching the designated return facility.

Damaged or Defective Products

If your order arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible.

Provide:

Your order number.
Clear photos or videos showing the issue.
Photos of the entire product.
Photos of the original packaging.
A photo of the shipping label where available.
A brief description of the problem.

Please retain the product and its original packaging while your claim is under review.

After reviewing the information, we may provide an appropriate resolution depending on the circumstances.

This may include:

Replacement.
Refund.
Replacement parts where appropriate.
An approved return at no additional return-shipping cost.

Incorrect Products

If you receive a product different from the one you ordered, please contact us and include:

Your order number.
A photo of the item received.
A photo of any product label or packaging.
Details of the product you originally ordered.

Please do not use the incorrect product before contacting us.

Once the issue has been verified, we will provide the appropriate resolution.

Missing Items or Components

If an item or component appears to be missing, first check whether your order was shipped in multiple packages.

If the missing item is not part of another shipment, contact us with:

Your order number.
The missing product or component.
Photos of everything received.
Photos of the package where relevant.

We will review your order and shipment records and provide the appropriate assistance.

Products That Do Not Match Their Description

If you believe a product you received is materially different from the description provided on bbyttob.com, please contact us before using or returning it.

Provide photos and a description of the difference.

We will review the product information and your order details to determine an appropriate resolution.

Refunds

Once an eligible returned product has been received and inspected, we will determine whether the refund is approved.

If approved, the refund will generally be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

You will be notified when the refund has been processed.

After we issue the refund, additional time may be required for your:

Bank.
Credit-card issuer.
Payment provider.

to post the funds to your account.

These additional processing times are outside BBYTTOB's control.

Refund Amounts

For an approved standard return, the refund may generally cover the eligible product purchase price.

Original shipping charges may be non-refundable for preference-based returns unless otherwise required by law or specifically stated by us.

Where legally permitted, deductions may be made if a returned product has:

Missing components.
Significant damage.
Excessive handling.
Signs of use.
Alterations.
Reduced value caused by handling beyond what would reasonably be necessary to inspect the product.

Any applicable deduction will depend on the circumstances and applicable law.

Refunds for Damaged, Defective, or Incorrect Products

If we confirm that a product arrived:

Damaged.
Defective.
Incomplete.
Incorrect.
Materially different from its description.

we will provide an appropriate resolution at no additional cost to the customer where applicable.

Depending on the situation, this may include:

A replacement.
A full or partial refund.
An approved return with return shipping arranged or covered by us.

The appropriate solution will depend on the product and circumstances.

Exchanges

Exchanges are subject to product availability.

If you would like another product, size, or version, please contact us before returning the original item.

In some situations, the fastest option may be to:

Return the eligible original product for a refund.
Place a separate order for the preferred product.

If your original product arrived damaged, defective, incorrect, or incomplete, please contact us before placing another order so that we can review the issue first.

Order Cancellations

If you need to cancel an order, contact us at:

service@bbyttob.com

as soon as possible.

We will make reasonable efforts to cancel the order before fulfillment.

However, cancellation cannot be guaranteed after an order has entered:

Processing.
Packing.
Fulfillment.
Shipment preparation.
Carrier handover.

If your order has already shipped, you may need to wait until delivery and then follow the applicable return procedure.

Order Changes

If you entered the wrong shipping address, quantity, product, or other order information, contact us immediately.

We will try to assist before fulfillment begins.

Once an order has been processed or shipped, changes may no longer be possible.

Refused or Undeliverable Packages

If a package is returned because:

The customer refused delivery.
The shipping address provided was incorrect or incomplete.
Delivery attempts were unsuccessful.
The package was not collected where required.

please contact us after the shipment has been returned.

Refund or reshipment eligibility will depend on the circumstances.

Where permitted, shipping or reshipping costs resulting from incorrect customer-provided information may be deducted from an applicable refund or charged separately.

Lost Return Packages

If you arrange your own return shipping, we strongly recommend using a trackable shipping method and keeping your shipping receipt.

BBYTTOB cannot issue a return refund for an item that has not reached the designated return facility unless otherwise required by applicable law.

Proof of Purchase

We may require proof of purchase before processing a return, refund, or replacement.

Acceptable information may include:

Your BBYTTOB order number.
Order confirmation email.
The email address used during checkout.
Other transaction information reasonably necessary to identify the purchase.

Consumer Rights

This Return & Refund Policy does not limit any mandatory rights or remedies available to consumers under applicable law.

Where local consumer-protection laws provide additional or greater rights, those legal requirements will apply.

Business Information

BBYTTOB is owned and operated by Nanyang Leixunyun Network Technology Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through bbyttob.com.

Brand Name: BBYTTOB

Website: bbyttob.com

Company Name: Nanyang Leixunyun Network Technology Co., Ltd.

Registered Address: No. 168, Sanyuan Avenue, Chengjiao Township, Tongbai County, Nanyang, Henan, China.

Email: service@bbyttob.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer enquiries within 1–2 business days.

Return & Refund Support

For assistance with returns, refunds, exchanges, damaged products, incorrect products, missing items, or order cancellations, contact: